Reliance Fresh — Misbehaviour by reliance fresh staff

Eff today section 144 crpc is in effect in ernakulam area, and only 5 customers are allowed inside a shop . The law is not clear as to the floor area of shop . The reliance fresh in Kalamssery and kakkanad has big floor area and as such 5 customers in such a shop is negligible and I therefore request the reliance management to take up this issue with the authorities so the customer is least troubled.

I visited Reliance Fresh at Edappally Toll today at 1116 hrs and was next in waiting as already 5 other customers were inside the shop . after waiting for about 18 minutes, i was feeling uneasy with the wait as already 2 customers were waiting for billing and only 1 cash counter was open .So I told the supervisor that only 1 cash counter is open and there were 2 customers waiting . She said that 3 cash counters are available, but I could see only one . I told her to inform the customer to inform the next customer that he could approach the unmanned cash counter so that i as the next customer in waiting could enter the shop. She said that i may have to wait for some more time or I can leave the place . This was down right rude and I told her so .Finally I approached the waiting customer and informed him that if he goes to the next cash desk he will be attended. And as soon as he did this a cashier came to this desk . I had to do this as the reliance staff was not willing to do her job to clear the waiting customers in cash desk, so other customer in waiting could do the shopping . I also told the security staff that they should be alert enough to assist customers .He was angry that i took matters into my hand to clear the que . He told me that he knew what to do and did not need my advice . I told him that they forced my hand as they were not doing their duty to clear the waiting customers and expected the customer to wait outside till they feel free to let the customer in . Is this the right approach. In my opinion the supervisor who should instruct the security to clear the customers as soon as their shopping and thereby facilate customers in waiting .
I should also mention that the shop is shabby when compared to other reliance fresh shops nearby .