Reliance Fresh — Mismanagement during covid 19 pandemic

Address:

BMG Mall Rewari, Haryana

I went to reliance fresh at bmg mall rewari (Haryana) at 1 pm. Due to covid 19 pandemic they were allowing only 5 people at a time to enter the store.
I stood patiently in the que at 8th place (Last one)
They allowed all the 7 people ahead of me to enter the store all along and stopped me to enter. When i asked about it they started misbehaving and did not talk properly.
On asking the reason they said that it was sanitizing time (2 pm to 2:30 pm) and after sanitizing is completed, i could enter the store.
On talking to their other employee, he asked me to wait for 5 minutes and after that i could enter but i waited for about 15 more minutes and they did not let me enter.
I even requested them to enter the store since i had to shop few items in just some minutes but they did not allow.
Also on asking for their complaint book, they did not provide me that. It was really bad experience with reliance fresh.

My concern is not that they did not let me enter the store but the concern is that they themselves broke the rules of the store by letting enter more than 5 persons at a time.