Reliance Fresh — money deducted from account but payment not processed

Address:Jaipur, Rajasthan, 302006

Dear sir,
After shopling from reliance fresh branch situated in elements mall in jaipur, i did my payment through debit card but due to some reason the transaction was not processed. However money has been deducted from my account. But after this i made payment through cash. So could you please let me know by when i will receive my refund. Anticipating a favourable response.
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Comments

We bought FIVE "Amul-Cheese-Slice-Packs (of 5), costing each Rs.69.00/-.

All of them were melted and sticked to the foil badly, could not be separated.

The slice-layers were v.v. thin and storage was not well maintained at all, They were TWO months OLD also

Our money got waisted on such rotten product.

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