Reliance Fresh — Non functioning POS machines

Address:

560038

Reliance retail ltd., 13th cross, Binnamangala 1a, 2nd stage, Indira nagar, Bangalore - 560038. CIN No: U0110MH1999PLC120563. On the 06/04/2017 at 1851 hrs Imade a purchse of Rs, 184.46, and paid using my ATM card. As often happens when I keyed in my PIN, the entry failed. I reported to the manager that why can't this be fixed, as this is regular feature? I also told him that this kind of problem NEVER happens in MK Retail, another similar store nearby. The manager suggested me that I should not make purchases in his store, if I am not satisfied. For your information, there are inadequate POS machines and whatever available malfunctions and this is happening since long. Despite several complaints no one seems to be interested in fixing them.
I have been a resident in that area since the last 4 years and as your store is quite nearby and a variety of goods are available under one roof, I use the store. But, that does not mean I am have a happy experience there. I can see no senior person either visits the store, nor meets the custormers to get feed back. I can say nearly all the customers do not have a pleasant experience.
While I expect that the top manager is interested in expanding the business in the store. You also have an obligation to run the store to fulfill the object of the store as per conditions under which a municipal licence was granted to you. This way you are incur the displeasure of your consumers and the authorities who granted you licence. Besides, your object of projecting a good image of your stores to the customers too is not fulfilled.
As a customer this is what I can say. Whether to act on this or not is up to you. If ever you send your senior manager to observe first hand about the experience of consumers at this store, do ask him to visit MK Retail outlet which is very nearby and see how their store is managed and what is the level of their customer satisfaction.
svs iyer.