Reliance Fresh — payment issue

Address:

Ramkrishna Nagar Reliance fresh

I have done double payment through debit card as well as cash on 29/03/2020 and store manager told me that the payment whatever is made through debit card will be returned back within a week and now two weeks are over.

I do not find any evidence of the complaint as well as any customer support front end neither has spoken to me.

Is it not a cheating with the customer to earn interest on the short term.