Reliance Fresh — staff misbehaviour!!!

Address:

560064

Hi, this to bring to your notice that there has been a incident of serious miss conduct by your employees @yelahanka store in bangalore.

We went to buy groceries at around 8:30 pm, store looked understaffed and was in completed mess. New process of weighing fresh veggies was being introduced and team was completely clueless and more so no dedicated person was available to weigh and put the sticker every now and then 1 of the cashier would come in weigh few items and leave. We literally have to wait for over 10 mins to get few veggies weighed for billing.

@billing counter cashier mentioned few of the items didn’t had sticker and my wife went again to get them weighed but no one was available she waited for sometime and came back. When i informed cashier that no one is available to weigh cashier named akshay very rudely replied wait there someone will come. I kept my cool and asked my wife to wait at the counter so that i can get them weighed. Luckily this time someone was available but he was weighing stuff for someone else i requested him to weigh my item first as cashier was waiting and so as the other customer for their turn. Upon getting the items weighed i rushed to counter picking up few more item that were missed and cashier akshay mentioned are under buy 1 get one offer. Upon reaching the counter i noticed cashier akshay talking rudely with my wife and asking her to hurry as it was their closing time and its getting late. Intentionally we didn’t coz the delay, reason for actual delay was no one was available at the weighing counter and its was completely unreasonable to be rude with us of their own operations hassle.

While he completed the billing i requested him to help us with a empty rice bag as our items were more and would not fit in 1 bag. To which he replied very rudely that they don’t have any such bag and if we want he can give bags on chargeable basis for which i asked him does he has such big bag to which he replied no and very rudely said empty rice bag is not available, i asked him can i see his manager so that i could request him but again very rudely he replied manager is not available and even if he was there he would have said no as we don’t sell empty rice bag. I remembered seeing a person in white shirt and thought possibly he could be a manager, i left the counter looking for him so that i could request him and inform him about the rude behaviour of the cashier. But suddenly i noticed the cashier again arguing with my wife in front 10 other customer not even thinking that he is talking to a lady who is carrying a 2 year child in her hand, waiting patiently at the counter for such long time. This time i completely lost my cool as it was not only frustrating, he made it very ugly in front of other shoppers. To his repeated derogatory comments i have raise my voice coz enough is enough an employee has not rights to disrespect a customer when customer like us pay for his salary. As a cashier he should have been cooperative assisting us to complete the billing but he choose to disrespect and be rude for no fault o[censored]s. Seeing this the other guy named rajshekar whom i was thinking was a manger joined the cashier taking his side and started passing derogatory comment followed by one of the local customer claiming to be part of local karnataka rakshanabedi group harassing me, my wife and little one in front of other customers in local language. When i asked them to talk in hindi or english as i cannot follow them, as it looked like they were abusing us. When i insisted them to talk in language i can follow they said if we are in karnataka we have to learn kannada or else we should get out from the state which was completely useless, they went to extent that they said if we were in chennai people would have beaten us with chapal and if we come out of the store they will take care o[censored]s. Which was completely unacceptable as these guys were now not only insulting us but also threatening us but when i told them i will got police station and showed them my id card of central government employee the other customer who was supporting them left. We also left in sometime as it was getting ugly and other customers were suffering but the other guy named rajshekar continued to harass, going to an extent challenging us to do whatever we want and we should not return back again which is quite given that we will not.

After leaving from their when i called manager to report the incident he quietly responded saying he will give warning letter.

Will just a warning letter can makeover for the insult we have to take and harassment we have to go through. I’m not going to stay quite after this will certainly consult of the legal opinion and share my experience with masses to know kind of people that are hired to assist customers like us @reliance fresh.

Regards,
Deepak chahar