Reliance Fresh — Store management

Address:

arjun nagar safdarjung enclave new delhi +110029

I jyoti sharma am a regular customer with reliance fresh store ARJUN NAGAR SAFDARJUNG ENCLAVE STORE NEW DELHI -110029 . I visited the reliance fresh store situated at ARJUN NAGAR SAFDARJUNG ENCLAVE today on 06/01/2021 at around 8.30 am for buying regular grocery items and it had started to rain at that time i collected all the necessary items and went upto the cash counter for billing of items i was informed at the counter that card payment is not being accepted due to technical reasons i requested the staff due to covid situation i am using only contacless card payment for shopping to avoid cross cointamination to bill the items and i will collect it from exit and entry gates of the store once i come back later with cash from home so as to avoid the entire process over again . To my utter dismay and shock the staff simply refused to listen to
me and instead used rude and derogatory language and when i asked the assistant store manager MR KURSHEED to resolve the matter as it was raining he used abusive language and also questioning my intellect since as per him there was signage displayed at the entrance of store informing card payments not being accepted which i didnt notice and was not brought to my attention by the attendant the entrance of store. the staff especially Mr KURSHEED the assistant store manager was very rude used derogatory language and was being overtly aggressive with no ettiquttes in interacting with female customer he questioned my intent to pay for things brought. RELIANCE FRESH being part of reputed corporate group leader should make sure staff at the stores are helpful and flexible to customer demands. rerquest you to train and sensitise staff when dealing with female customers.