[Resolved] Reliance Fresh — using non registered tid/mid for edenred ticket card | |||
Dear sir, I am living in anand (Gujarat) having your outlet at lambvel road anand, this outlet is registered with edenred india as per information i have received from them, but i am unable to pay to bill at above mention outlet because they are using unregistered tid/mid machine to get payment. I am trying to resolve the problem by communicating with both related local party but unable to do so. Request you to do needful and let me know your action on my mail: [protected]@gmail.com Was this information helpful? | |||
Oct 25, 2017 Complaint marked as Resolved Representative from edenred ticket card contact me on my phone from landline number 91-2262635744 (Mumbai) & gave me assurance to resolved the problem by talking with manager of Relaince Fresh Lambhvel branch Anand. He gave me his mobile number for further followup.
Problem is still pending but I am satisfy with assurance from representative i.e. I withdrawing my complain.
Thanks for your support... Reliance Fresh customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
25%
Complaints
2149
Pending
0
Resolved
538
+91 22 2278 5000
+91 22 4017 6400
Makers Chambers - IV, Nariman Point, Mumbai, Maharashtra, India - 400 021
View all Reliance Fresh contact information
Greetings from Edenred!
We regret for the inconvenience caused as you were unable to use the card at Reliance fresh (Anand) outlet.
With reference to the above query, please be advised that the captioned Reliance Outlet is very much affiliated with Edenred India to accept our cards for payments.
Based on the error / declined message "MID / TID not registered", please be advised that our cards are integrated for payment acceptance on 'Innoviti Desktop Machine. However it looks like the card was incorrectly swiped on POS terminal by the outlet staff at the wrong payment terminal.
As discussed over the call, trust that your card will be accepted at Reliance outlet for all food & non alcoholic beverages on your Ticket Restaurant Meal Card!
Furthermore, we have reached out to Reliance and had requested to ensure that the payment counter staff are well versed with this agreed process of processing card payments! Also, since we have exchanged our contact numbers, request you to reach out to me incase you face any issues in the future while using your card at Edenred Affiliated Reliance outlets.
In the interim, we appreciate your co-operation & patience while we were addressing your query.
Thank you for taking time to reach out to us. We value your patronage, looking forward for a lasting business relationship with your esteemed organization.
Thanks & Regards,
Alan R Nair
Customer Service