Reliance General Insurance — car insurance denied complete b2b claim

Address:Thiruvananthapuram, Kerala, 695002

This is a complaint in reference to the b2b (Nil-depreciation) insurance policy from reliance general insurance of the vehicle number kl-01-ch-2201. This vehicle met with a minor accident and it is now in renault service center at trivandrum (T. V. Sundaram iyengar & sons pvt ltd-trivandrum). The insurance claim was intimated and the survey was conducted by the surveyor.

Policy number:[protected]
Claim no: [protected]
Surveyor: sujil m

Complaint - i had been said by the surveyor and the manufacturer (Renault service center) that since i had not taken the insurance policy from the manufacturer renault my policy is not eligible to get the complete b2b coverage. Because of this, the policy will not be covering a certain percentage of labor and parts charges. That means i will have to pay an approx ₹6000.0/- in addition to the compulsory deductible of ₹1000.0/- out of total ₹23000.0/- claim made. What is the point of getting b2b policy then?
This is cheating and completely annoying where my b2b or nil-depreciation policy is said to be invalid since i had taken it online. Here reliance general insurance is playing fake games with the consumers by getting along with the manufacture. I am also an owner of other brand vehicles which has a tie-up with other insurance companies (Taken online). These other insurance companies does not have this stupid clause and i had to never pay anything more than 1 or 2k (Compulsory deduction) for any b2b claims made with them. Also, where is this clause mentioned in the policy to make it live?
I need justice in this case.
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Reliance General Insurance customer support has been notified about the posted complaint.
Nov 10, 2018
Updated by neerajmrp
This complaint is not resolved, no body even contacted me. How can you mark it resolved??
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