[Resolved] Reliance Gsm — Unauthorized deduction of Rs. 90/- for some VAS ADPAY GSM | |||
I am neither aware of what this one is, nor did I asked for it. I opened I opened my Tablet after getting a Message Notification and I cancelled that. However in within next 10 minutes I got a message from Reliance (58787) that I have been subscribed to VAS ADPAY GSM valid for 30 days and Rs. 90 has been deducted from my main account balance. Time of Deduction: 08-10 PM on date:[protected]. What a joke ? This is gross violation of the TRAI guidelines. (VAS can be charged to the customer only after getting verifiable confirmation from the consumer within 24 hours of activation of VAS through consumer originated SMS, e-mail, fax or letter. If no confirmation is received, within 24 hours, the VAS has to be deactivated without any cost to the consumer.) Did I ever asked for any such service. Did the wait for 24 hours for deduction of the amount from my account balance. Please ensure refund of the amount and tell Reliance to be fair to the customer or else, Dear Reliance, you must be ready to transfer my papers as I will apply for MNP in no time. My SIM: [protected] Name: Kirtichandra Rout Was this information helpful? | |||
Oct 10, 2015 Complaint marked as Resolved They sent SMS from 59111 and generated a Service Request Number: 238546492 and assured me to resolve the issue in next 6 Hours. They asked for an alternate contact number which I provided. Nobody called me from Reliance. Their claim about any telephonic conversation is incorrect. Nobody called me. I tried to call up Prepaid customer care but don't have any number. I dialed 9863098630 and it reached the Postpaid Care. However, this morning I saw the message sent last night from RM-Reliance that "as per your SR. No. 23854692, waiver of Rs90 is posted in your AC and requested VAS pack has been deactivated."
On the first place, I am subscribed to DND-0 since very long back. Then why the promotional SMS was sent ? Can the Company show me any proof of My requesting for this unknown service ? Any call, email or SMS originating from my side ?
Telephonic conversation is incorrect. Nobody from Reliance called me up to resolve the issue.
Though I got the money back, the company seems reluctant to admit the mistake on its part. Why should they mention "Waiver of Rs.. so and so...". I am not begging for waiver, my dear. Ii is my money and my right. They should have been honest to say sorry. But, that is OK; few in this world have the courage to say SORRY.
Thanking you all, including Reliance Reliance Communications customer support has been notified about the posted complaint. Verified Support Oct 08, 2015 Reliance Communications Customer Care's response Dear Kirti, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Oct 10, 2015 Reliance Communications Customer Care's response Dear Kirti, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||
 3 Comments | |||
Comments
My alternate contact number is: [protected]
they never solve the problem, even they dont care.
Dear Reliance
Thank you. However, I would like to let you know that I am subscribed to DND-0 since long back. How come then I receive promotional message and money deducted without verification ? Why must I go through this ordeal ? Everybody in this world may not have the time or spirit to fight for justice. The company should have on its own refunded the amount with due apology to the customer for technical glitch or otherwise.
Any how ! I have got the balance back in my account.
I thank everybody for their concern and care.
Thank you. However, I would like to let you know that I am subscribed to DND-0 since long back. How come then I receive promotional message and money deducted without verification ? Why must I go through this ordeal ? Everybody in this world may not have the time or spirit to fight for justice. The company should have on its own refunded the amount with due apology to the customer for technical glitch or otherwise.
Any how ! I have got the balance back in my account.
I thank everybody for their concern and care.
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications