Reliance Industries — complaint regarding the false hardware problem

1 Review
Solapur, Solapur District, Maharashtra, India
 snehal mane on Dec 19, 2018
19th dec 2018

Sub :- complaint regarding false information of hardware has being damaged of appel air laptop.

Store address:
Reliance retail ltd
Shop no 2, hotel raj heights building, mahesh nagar,
Shivaji chowk,
Solapur 413002

Hello mr/ms manager

I hereby wish to bring to your notice that i have being using appel laptop and suddenly the screen went blank, it wasn’t turning onn even though i charged it. So i had send the laptop for check to the above addressed store on 12/12/18

They checked and on 13 th dec they reported their is a hardware problem { touch pad and key pad} both have been damaged!!! They quoted 30, 000/-rs for that.

I was shocked to hear that, we complete family are appel found we use apple mobile my father, brother, mother and me. Myself and my brother use appel laptop. I am an engineer, mba (Cardiff university united kingdom) and llb i know how the appel products are and i understand if software gets corrupt but hardware?? When thr was no such thing done that can damage laptop. So i withdrew the laptop and showed it to other centre and all i had to do is formate and reload all the software. Now the laptop is working perfectly fine no issues at all.

I have a question i took a sensible decision and got the laptop checked elsewhere what if i had not checked and trusted on the store people? This is a fraud and breach of trust from your reliance store. We being customers have right to consumer court aswell, but i trust and look forward that you will look in this matter seriously.

Hopefully you will look in this matter and let me know what action you will take against the store.

Thanking you
Snehal mane
Job sheet no 036

complaint regarding the false hardware problem

Complaint Status

[Dec 19, 2018] Reliance Industries customer support has been notified about the posted complaint.
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    +91 22 2278 5000 [Reliance Industries]
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    Maker Chambers - IV, Nariman Point, Mumbai, Maharashtra, India - 400021
    Reliance Industries - complaint regarding the false hardware problem