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[Resolved]  Reliance Industries — Non delivery of the consignment and refund problem

I have my order[protected]w dates 27th may for the grossary from reliance jio mart to be delivered at flat 203, happy home housing society, maharana pratap road, pardeshi aali, panvel. 410206.

On 28th may i have received the phone call and the delivery boy asked to come up to the vehicle outside the society. I told him that i have health problem and could not lift the heavy items and if you can not deliver at doorstep.. Then at least just help to keep the heavy items upto the lift at ground floor and then i will manage. But the delivery person rejects the request and told that i should take the delivery at the vehicle only and then delivery boy asked to cancel the delivery and vehicle left without delivery of any single item.

Immediately i write an email to reliance jio mart customer care and inform all the incidence and request for complete refund of 2134.50 rs. But i have not get any reply from reliance jio mart. Further i forwarded the email two times to reliance jio mart authority and also to reliance corporate email is [protected]@ril.com.

As the entire delivery against said order number[protected]w has not been done, i request for complete refund. But i have received message from reliance jio mart that only 309.04 rs will be refunded against total paid amount of 2134.50 rs which is attached herewith.

What is this going on.. Reliance should refund full amount of 2134.50 as there was no any delivery of items done.

Waiting for necessary action from your side and arrange refund of 2134.50 that is complete ordered paid amount.

Regards : ramkrishna kulkarni - [protected]
[protected]@gmail.com
Non delivery of the consignment and refund problem
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Jun 1, 2020
Complaint marked as Resolved 
Reliance jio mart and reliance retail team has handled the complaint professionally and the issue has Neen resolved. Delivery has been done as per the invoice generated by reliance jio mart.
May 31, 2020

Complaint Status

Reliance Industries customer support has been notified about the posted complaint.
May 31, 2020
Updated by kulram1947
Today on 31st May at 6.30 PM I have received one call from the number [protected] and [protected] with name of Jitu Kumar saying that he is from Reliance Jio Mart and asking to tell my Google pay details or credit card details and personal information etc for making the refund.

I told him to make the refund payment as per my online payment mode and I will not share my confidential data.

What is this going on??? Is this way Reliance company serve their customer... Is it right to ask confidential information on phone.

I would like to ask Reliance jio mart management to answer on this.
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    Reliance Industries
    Customer Care Service
    Customer satisfaction rating
    27%
    Complaints
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    Reliance Industries Phone
    +91 11 4356 1601
    +91 22 2278 5000 [Reliance Industries]
    +91 22 4477 0000
    Reliance Industries Address
    Maker Chambers - IV, Nariman Point, Mumbai, Maharashtra, India - 400021
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