Reliance Industries — Panasonic ac

Address:

PHOENIX PALASSIO LUCKNOW

Dear sir
SUB : BITTER EXPERIENCE ON PURCHASE OF INDIA’S BEST AC
PANASONIC AC MODEL XU18XKYF

I. Dr B.K.GHOSH a retired PSU officer staying at Sushant Golf City ANSAL API Lucknow had purchased a PANASONIC AC Model XU18XKYF from RELIANCE RETAIL LIMITED Lucknow on 11.04.2021 (Copy attached).
After installation on 29th June 2021 the remote of the AC was not functioning and we had tried to make a complaint to PANASONIC Service Centre. Initially they refused to provide services as we had purchased the AC from Reliance Shop. But after approx. 09days a new Remote had been replaced by PANASONIC service centre.
After 02 days RELIANCE service Centre again replaced the above Remote supplied by Panasonic service centre with a repaird one (claiming it as a NEW one) as they got it from Mumbai. But I am sorry to say that the supplied Remote by Reliance Service Centre again developed mal functioning and finally it is not in working order now.
Sir since last one month I am trying with Reliance service centre and requesting to Replace this defective Remote but daily they are promicing to provide but unfortunately the date has not come today also. Till today they have not resolved my issue and neither any body is visiting to see my issue. Though Mr Vinay Gupta of Reliance Service Centre is trying his best to resolve my issue.
Hence it is my humble request that
1- kindy look into the matter urgently and clarify who will provide the services after purchase of PANASONIC AC purchased from Reliance Shop. This is a big issue for customers. We are suffering for after sales services.
2- Again I am requesting you, kindly arrange to provide my AC Remote directly to my address as I am not getting the new one, might be it is replaced with a defective one and given to us.
3- Please Extend my warranty period as I have lost 04 months not used AC due Remote problem.
Your intervention in this case will be highly appreciated.
Regards
Dr. B.K.GHOSH
A-4(NEW) /155 SUSHANT GOLF CITY, SHAHEED PATH, LUCKNOW-226030
Mob; [protected]/ [protected], E.Mail [protected]@yahoo.com