Reliance Infocomm — data exhausted without usage

Address:

Mumbai City, Maharashtra, 400097

Degrading service and theft of data without usage. I have complained at jio care multiple times now and have got same response that I have used the data. When I asked to provide more details about the usage they are not sharing any details. I have attached snapshot.

There was a usage of 10.66 kb at 12.16 but than suddenly 1.15gb of data disappeared and when i check it showed me nothing and now the jio care is telling i have used it without any evidence or details.

I have tried reaching company but there is no progress i had taken a year plan so i dont know how can i stop the service.