Reliance Infocomm — Jio Fiber

I am a Jio Fiber customer. I have recharged to Jio Fiber services for the 999 plan including GST I have paid Rs.1178.92/- The plan includes internet service along with 13 OTT apps. One of the 13 available apps is Amazon Prime. Since my last recharge on 4th Jul 2021, Amazon Prime is not working and is asking to pay 999/- for annual subscription.

I reached Jio Customer care to enquire the same. The customer care responds that my subscription expired since I had a discontinuance in my recharge for past 3 months. I have a monthly subscription and I am expected to recharge when I am using the service. Last 3 months I was not in my home. Since I will not be using the service I didn't recharge.

After returning to my home I recharged to usual plan. The amount I paid should give me all the promised services as per the plan. If I have to pay separately for Amazon Prime, then Jio should not charge me 1178/- when I am not getting the service fully. It is unethical to charge the customer for services not provided. Since I have paid the full amount Jio should provide me Amazon Prime service immediately.