I was asked to download the jio app and get the coupon, after which i had to wait in a queue for almost 3 hrs after which i showed the coupon to the executive and provided the aadhar number and finger print. The executive says the coupon has been redeemed. I have only one smartphone in my family and yet he says it was redeemed. He sent me to another office where the officer said he cannot do anything about this. If there is a fraud the company should atleast help in solving this issue. Now he says i have to change the phone. Do you think we can afford another phone to buy a sim? If your company doesnt want to issue the sim they could have atleast informed the public so we dont have to waste our time at their counters. If there is a fraud happening with sim issual the company is responsible to find out and take necessary action. It portrays the company in a bad light when the officers say they cant do anything. I had downloaded the app based on their instructions and then i am being told that someone else has redeemed it. I am ready to show all proof that only i use my phone. Does the company even care for people who want to be subscribers? Was this information helpful? | 
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