[Resolved] Reliance Infocomm — Reliance Jio Sim And MiFi Device

 
4 Reviews
Mumbai, Maharashtra, India
 Balram28
I brought both Jio Sim And the Jio MiFi Device from the reliance digital store on 6th of september and today after 7 days I didn't got any sms/email for activating my sim.

I went to there store thrice, stand in the scorching heat to know about the application status and everytime he returned me saying.. Free ki chije aisi hi hoti hai (Things which are free are like this only) and aap 15-20 din aur wait kar lo (wait 15-20 days more) .. I can't help you.

When I called up on there toll free reliance number from my alternated number, they kept me waiting for a wooping 45 mins.. then I gave up and ended the call.

Even i mailed them but they said due to the overwhelming response they are unable to process my query rite now.

I know that india is obsessed with free stuffs which have created this mayhem, but to a large extend i blame reliance for mismanagement, low infrastructure and there workers for causing a great stress to people like me.

Such callous, unprofessional, disgusting, disturbing and casual behaviour from reliance side had tortured me enough and forced me to use my rights as a consumer and now I am considering to file a case if it don't get activated in another 5 days.

My alternate number : [protected]
My Name : Balram Singh

Brought device and sim from Jaipur, lalkothi.
Complaint marked as Resolved 2016-09-14 22:57:20
Just after making a complaint about the activation issue with my new reliance jio mifi2 device and sim, the issue was completely resolved with few hours... THANK YOU RELIANCE If you guyz are rocking the indian telecom market. I live in a place where only airtel provide 3G services and now sometimes if even get band40 of your network in this area.. 1. Your network coverage is awesome. 2. Your reaction to my complaint was swift. 3. Your MiFi2 device works like a charm. I charge it only once a day 4. Calling quality is superior, surpassing all but had a lot of connecting issue. may be it will be resolved in future. All i want to say is THANK YOU !!! And keep the call connecting issues in mind and keep evolving.. Thanks once again
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Comments

Dear Valued Customer,

Apologies for the inconvenience caused. Our team will contact you and provide a resolution.

At Your Service,
Reliance Digital
Dear Valued Customer,

Your complaint has been registered with us and here is the complaint number[protected] for future reference.

At Your Service,
Reliance Digital
Dear Valued Customer,

We are glad to know that your concern has been addressed and resolved. Hope that you are satisfied with our service. We will do our best to ensure that your next experience with us will be good and you will not face any more inconveniences. Here’s looking forward to your next visit at Reliance Digital. Please let us know if you have any further queries that we can assist you with.

At Your Service,
Reliance Digital

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    Reliance Infocomm - Reliance Jio Sim And MiFi Device