Reliance Jewels — I have purchasing golden steep scream at 01/02/2019 and its mature is 01/02/2021 after 24 month we have got benefit 350% as per a

Dear Sir,

My Name is sunil Limbadiya,
M.No.[protected] and [protected], reliance store bhavnagar, i am regular customer see in you portal
i have purchasing golden steep scream at 01/02/2019 and its mature is 01/02/2021 after 24 month we have got benefit 350% as per attachment .
but till date we have not received any,
Bhavnagar Reliance jewels told him in July .please tell me why??
My 24 months are over on 01/05/2021 so what are delianing??
you are know every time gold price high and low
so please tell me how is responsible for this piece gaining?/