[Resolved]  Reliance Jewels — Weight of gold reduced at the store

Address:	Chandigarh, Chandigarh, 160030
Website:	www.reliancejewels.net

Dear Sir/Mam Today I along with my wife and mother visited sector 17, Chandigarh store for the purchase of new Gold Bangles in exchange for the old ones we had purchased on 15/03/2013 from the same store. Bill no 5195/12-13/001857 We were dealt by Ms Tina, the wife selected the new bangles to be purchased and we agreed to pay the difference amount of Rs13000 approx . after the exchange&deduction of the labour charges.The old bangles were weighed by her and were of the same weight of Rs40.69gm as was mentioned in the bill, she asked us to wait to let her complete the formalities. Then after few minutes, to our shock, we were told that after the washing of the bangles(not in our presence) the weight had now reduced to 40gm(less by 0.69) and we had to pay more. When we argued that how the weight which had been checked just 10 minutes ago in my mother presence&Ms Tina's presence, then how now the weight has reduced so much, there was no satisfactory response. Also the store manager Ms Harman Arora failed to provide us any satisfactory response? How come the weight changed, when the same was done in our presence and in the presence of Ms Tina, then how is it possible that suddenly afterwards the weight changes by 0.69gm??? No one was able to give a convincing reply. And why when all the deal had been done/communicated, then at the last minute suddenly the staff asks us to pay more. We were never informed before that our old bangles are going to be washed and will be weighed again to ascertain their price, we were just asked to wait to let the staff complete the formalities of the billing. We were told that the store is under CCTV surveillance, so the above facts can be checked by the management from the recording. Also when we asked to show us the recording of the CCTV, from the minutes the bangle weighed 40.69gm to the minutes when the bangles weighed 40gm, it was denied to us. I hope the management looks at this and carefully examines if there has been any mischievous act? Vishal [protected]@rediffmail.com