| Address: | Darjeeling, West Bengal, 734001 |
Starting off, if a telecom company is providing data which we are buying eventually then it's the consumer's right to use it on any phone they want. I had done a recharge of 399 which gave me an add-on of 5 gb, and which should get auto activated once i exhaust my daily package. Which doesn't, so i humbly contacted customer care first via chat and i was informed that your add on will only work on the phone on which recharge was done. So, my question is why aren't we informed about it while doing a recharge. If its my data even if it's free but i got it after paying so it's my wish wherever or on whichever phone i use. So i contacted customer care via phone this time spoke to agent named jennifer got the same reply so i asked her if i can speak to her supervisor for which she kept me on hold for 4 mins and later told me there are no supervisor on the floor. Seriously, at 12 in the afternoon, a peak time, no. Supervisor on the floor. I have worked in mnc's and bpo so i very well know how it works. I relied on the add on and exhausted my daily limit now as i work mostly from my phone to be connected with my office how am i supposed to work. It's just that i am disappointed by the quality of the customer service and no proper information to customer about the usage of add-on. It should be preinformed. That's not at all right. No company can or should keep their customer in dark about their policies. Was this information helpful? | 
