Reliance Jio Infocomm — about cross payment of recharge. no one take responsibility for refund of recharge amount.

Address:

PARVATI NAGAR NO.3, NEAR VARAD APARTMENT AKOLI ROAD, Amravati, Maharashtra, 444605

I have recharge my jio no.[protected] through credit card rs.199. But not receive recharge balance.
As i escalate the issue to jio customer care the replied that we unable to resolve wait for payment or make another recharge. This is not the way to talk.
I cant understand how is this possible. That my mobile number is of reliance jio i done the payment to reliance jio of rs. 199 for recharge and got sms from airtel that my recharge amount is not valid recharge for 248.
I have transaction id i made payment.
Whether it 199 or 2cr money has value. So, please resolve issue and give feedback on same no.