[Resolved] Reliance Jio Infocomm — Charged twice for a same package on [protected]

k.s.b

from Rajkot, Gujarat

Address:	Pune, Maharashtra, 411017
Website:	www.jio.com/Jio/portal/recharge

I have been charged twice rs309/- for a recharge made on above jio number.
The first recharge was unsuccessful so i made second recharge, but second was also unsuccessful. On both transaction my account was debited.

Jio customer care says "i have checked your account and found that the two recharges has been successful on your number for the transaction id br000075gizh and br000075gegdand i hope you are enjoying the services."

They do not talk about the excess money deducted from my bank account.

Further jio says about recharge that "not applicable if already recharged with jio prime + rs. 303 or above plan."

So how can they charge twice for the same plan on same date and few mins away.

+1 photos

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Jul 6, 2017

Complaint marked as Resolved

No steps taken to return the extra Rs 309 taken by Jio, Customer care team says that the amount shows them to be in queue and they cannot return the amunt. Customer care team also do not informs what plan the next 309 will be put in? there is further steps describe on JIO website for grievance redressal.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Jul 06, 2017

Updated by k.s.b no information on jio website for proper resolution...

Jul 07, 2017

Updated by k.s.b just now received call from +91-[protected](Ahmedabad local, Gujarat) and he is asking me to make complaint to rbi to claim the money. he asked to search www.rbipaymentauthorization.com and asked for my email address. when i told him that they must have same in their records just then he started abusing and cut the call.
how on earth rbi comes into picture for transaction between customer and jio website...

Aug 29, 2017

Updated by k.s.b JIO neither providing plan i need nor returning money.
logged complaint with appellate, trai and public grievance portal(DOTEL/E/2017/29760 ).
ap(at)trai(dot)gov(dot)in
appellate.[protected]@jio.com
[protected]@jio.com

Aug 31, 2017

Updated by k.s.b on 31aug2017 logged DOTEL/E/2017/29760 with grievance portal,
as no information has been provide on rs309/- that is with JIO number [protected] since jun2017.
updated same to= others too...