Reliance Jio Infocomm — complaint about recharge

Address:

New Delhi, Delhi, 110046

I did a recharge of ₹399 on 10th january night around 10:50 pm and paid the amount of ₹349 through upi under transaction refid : icif47afe938ee94ef3a80ca611724a396c
I did a successful transaction through indiaideas billdesk payment gateway and and got the message from my bank of debit of the amount. But jio didn't recharge my number even after doing a successful transaction. And when i complained about the same to jio customer care they denied to refund my money and asked me to make another transaction. [protected] is the number on whom i tried to do recharge. What should i do now. Sir, please look into the matter and help me to get my money back.