Reliance Jio Infocomm — data speed and unable to make call was very poor in particular location#jio has provided fraud services

Address:

122016

Dear jioteam,

I would like to highlight some regular issues with jio, with the expectation of proper and faster resolution. Firstly, i would like to thank you for creating such an amazing platform; which helps us to choose our daily essentials with lots of easy and convenience like jio all apps with the help of other services provided ranges of products and services we are able to save our money and time both. However, there are few services observed which needs your immediate attention for more confidence among your customer groups.

I would like to you inform that i have facing issued regrading of my jio number - [protected] for data speed why i don't know??? Today i had talked with executive mr. Yodersh with jio chat due to unable to check my data my in jio app but during this chat he continuously called my number without any information 2 to 3times. Its harrising for me what the hell??

Really i disappointed 😞 to use your service. Hope jio online system like jio apps to have complete detail on their system for their own reference/record, as already provided to them while taking the jio sim as part of kyc. Should not be rechecked for every compliant from back end to end, request and every sr unless we confirm their is change during complaint. Your response really don't make any sense to my earlier email. I want to asked your manager to reply me as an evidence of highest point escalation. But still you don't bother to any words what i say here. I'm sill unable to received any positive response from your customer service representative and mailing team. Why the hell you neglect to consider any of my emails.

I would like to file my extreme dissatisfaction with jio service grievance team. What a beautiful solution! Vodafone can you please tell me???

Such is the pathetic situation.

I am really surprised to heard that but they told me that they cannot do anything and i felt so much cheated by jio.

Kindly see and read careful below mention my mail also no improve till last 8 months.

@trai & dot

1. How would a user best verify / identify that jio official caller is genuine and nor fraud??? Need a solution to this problem.
2. Your jio official caller to learn how to speak /interact to the customer and how to refer / transfer the call to superior when requested for with high concern.

Really i disappointed 😞 to use your service.

I would like to file my extreme dissatisfaction with jio service grievance team.

What a beautiful solution!

Jio can you please tell me???

Such is the pathetic situation.

I am really surprised to heard that but they told me that they cannot do anything and i felt so much cheated by jio. I never thought that a big brand like reliance jio can do this and they are encouraging people to do fraud.

Kindly do needful immediately and as soon as possible and take action against back end team nothing more else also will be should give try to best services of valuable customer.

Regard’s
Sanjoy khatua

[protected]
[protected]
Sent from samsung j7 smart phone