Reliance Jio Infocomm — delay in router pick leading to delay in refund

Address:

122001

I have cancelled my jio fiber Plan but router is not getting picked up instead of giving specific timing.

I have cancelled my Jio Fiber plan on 25th of december 2019 today it has been more than 2 weeks time but no one has come for the router pick up as this is the next step for closure of connection followed by refund.

I have made several complaints to their customer care team still the issue remains as it is.