Reliance Jio Infocomm — fraud my jio app. recharge not credited

Phone/mobile number: [protected]

I recharged my jio number today on 23 rd may 2019 of rs. 399 through my upi id. The amount has been debited from my account.. The said amount is being shown credited to jio's merchant (Intermediatery fraud company) [protected]@icici
My jio number never got refilled. Called up the jio customer care who tried to convince me that my jio app on my cell phone must have refilled the number of mr. Albania or some other jio number. I even have a log and screenshot of the conversation with the jio customer care trying to fool me in many ways.

My transaction details are:

Rd. 399 debited to [protected]@icici
Up i ref no.[protected]

Image how many people are led into this kind of fraud of 400 rupees per customer and just count the number of customers who are being cheated everyday.

I want my refund back to my bank account on immediate basis. Else i would proceed to lead this matter to the consumer court..