[Resolved]  Reliance Jio Infocomm — i am complaining about slow internet speed and customer care not solving my problem

Address:

Village--Bhagwanpur, Block - Sahebganj, District - Muzaffarpur, Bihar, 843120

My name is ujjawal dubey and my jio mobile number is [protected]. Since 28th july i am facing slow internet problem while using internet through jio data pack, when i faced problem i called jio customer care on 198 and registered my complain but customer care said within the 3-4 hours your problem will be solved but today is 9th of august till now i am facing slow internet speed and my problem is not solved even almost everyday i use to call jio customer care to ask about what's the status of my complain but they reply the same thing within 3-4 hours problem will be solved but till now not solved my problem and my complain no. Is mr0000sz31p9. I have recharged with ₹ 199 in jio which have validity of 28 days and i have not used my internet as well as not able to make call properly for more than 11 days, not used there services then i should get refund for not using internet and call services for more than 11 days and i don't know when i will get stable internet to use. I want refund from jio. Now jio have blocked my call and now i can't contact customer care on 198, i try to call them but they don't provide option to talk to customer care executive to me. I have screenshot of internet speed test i will attach here as well as i have done speed test through trai app and send the speed test results to trai. This is my current location here i am facing problem using jio internet and calls services 26.213677, 84.967713. There is mobile tower of jio just near my house but still i face problem.