Reliance Jio Infocomm — i recharged my jio number but the plan wasn't activated

I recharged my jio number on 17-08-19 from myjio app for 399 rs (Discount voucher rs 50, hence total results to rs 349) and payed through google pay, and still my plan was not activated. Mobile number - [protected]. The money was deducted from the bank but i am neither able to make calls nor use the internet.

Please either refund my money or activate the plan. Whatever solution you choose, make it quick.
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LAST 1 YEAR I AM USING JIO SIM CARD NOW DAY I AM NOT GETTING PROPER SERVICE ...NO SPEED AT ALL at my office my number is [protected]

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