Reliance Jio Infocomm — I requested for the refund of my transaction been failed on[protected]

Address:

Jabalpur, Madhya Pradesh, 482002

I made a online recharge from my jio app of rupess 402 on[protected] but from jio server the recharge got unsuccessful so i got it recharged in cash of rupees 303 and it s was successful amd i got benefit after 12-13 days no refund of online transaction has been initiated after making complain jio employee they issued me the benefit twice even if complaining specifically for the refund they said thier is no refund regarding the transaction because benefit is already been given to you its a fraud after specifically mention for the refund they issued me the benefit which i already got on[protected] in cash pf rupees 303