Reliance Jio Infocomm — jio network not working

Address:

403512

I am from north goa. Torxem. Rajwelwada. My jio mobile [protected] and data wifi conn. [protected]. I have taken these connection as there is a jio tower near to my place. Close toterekol river opposite mauli devi temple torxem. But since last two months this tower is mechanically down. Inspite of repeated complaints thru customer care. Nothing is done by jio tech team. Now we can't use our mobile and data wifi conn properly. Is there any human beings out there to solve this problems? Thanks