Reliance Jio Infocomm — jio phone/lyf instrument

Address:

Hyderabad, Andhra Pradesh, 500068

[protected]- since 4-5 months the instrument/mobile supplied to me is giving problem of 1) switching off while in use, and 2) for a single pressing, the instrument is pressed double time or three times. During my first visit, mr. Srinivas technician at lb nagar jio office attended. He updated the software and returned but on continuing the problem i approached second time, the technical person other than mr. Srinivas inspected and told that battery connectivity problem. He enquired about the person who attended previous time. On telling the name of srinivas, the technician politely asked me to show him only. Mr. Srinivas did not accept the above defect, he changed the battery disregarding my objection. He is discourteous and insulted me so that i never used any other mobile. On continuing the problem, after 2 weeks i lodged complaint for which mr. Kishore responded and asked me to approach again the office. Unfortunately, my father found unconscious in the bed and later hospitalised. He passed away on[protected]. His last rites are completed 14-10-18 and i approached today. An amount of rs.760/- collected for the problem i am facing since april 18. I paid with a protest since i have to use the mobile. The instrument supplied to me is defective and substandard. Your technician, mr. Srinivas inspite of my repeated requests, he unnecessarily changed battery instead of instrument and postponed the redressal.in the meantime, warranty period is over. I request you to please consider the replacement made today as done in july 18 and repay me the amount of rs.760/- as it is the clever work done by your technician, mr. Srinivas. Though i am eligible to claim compensation for the mental agony all these months, i am not claiming