[Resolved]  Reliance Jio Infocomm — Jiofi device sim not getting activated due to ignorance from reliance digital store

Address:	Kamrup Metropolitan, Assam, 781007
Website:	jio.com

Hello my name is sudiptam das purkayastha..
i am from guwahati assam and my contact no is [protected]..

i had purchased a jio wifi device on 24th march 2017 from a reliance digital store..i had provided them this no [protected] as my alternate no.. as promised by the reliance digital store officials they said they would activate my jio fi device sim card within 48 hours.. but it has been more than 72 hours now but nobody from the store has even sent my documents that i had provided them while purchasing the device to jio main centre..

i have called in jio customer care toll free no on numerous occasions but each time they are telling me that they havent received any documents from the reliance digital store from where i purchased the device with my refernce phone no [protected].. which clearly indicates that the store officials havent sent my documents..

i had purchased the jiofi device keeping in view of the jio prime offer which will expire on 31st of march.. if my device sim card doesnt gets activated before 31st march then all my money will go waste..i cant avail the offer after 31st march.. so only 4 days left and i am left with no option but to complain..

the store officials are very rude they dont attend any phone calls neither do they talk properly to customers.. i have visited the store two times but each time they say that come tomorrow..

i am facing so much harrassment they dont help neither do they send my documents to jio care..

i am sending you the details of the reliance digital store from where i purchased my jiofi device..

Address: FFORT, Kachari Basti, G S Road, Behind Vinayak Furnishing, Ulubari, Guwahati, Assam 781007

Phone:[protected]..