Reliance Jio Infocomm — Load money amount refund

I have to load my money from jio pos lite
My prm id is- [protected] and my mobile number is [protected]... But i am not able to load amount of 533 and 533 which i have added in it in january 1st...
Kindly help me in this situation...

When the refund will come...
Today is 15th January but the amount is not refunded yet...
Also, i am not able to contact to consumer care...

Thanking you
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    Jio Office, 33, Manak Chowk Main Rd, Manak Chowk, Ratlam, Madhya Pradesh, India - 457001
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