Reliance Jio Infocomm — lost sim - cumbersome formalities

I obtained jio sim in karnatak state (With aadhar & no paper work). I then moved to tn. I now lost the sim and mobile handset. Unfortunate - but shocking are the jio rules. I will have to travel to karnataka to get a new sim.
I took another sim in chennai wanting call forwarding (That is allowed no paper work aadhar is enough).
When i checked, i was then told lost sim calls/messages cannot be forwarded to new jio.
Though i blocked the sim that i lost, i am told that the due date not extended though it was not my fault that jio is unable to provide me the sim and connection!
I then spent 10 minutes for reaching customer center (Useless) i was told to go to shop& that theywould guide the shop on how they should provide sim. Happy that someone will handhold reliance digital employee who is attending jio desk, i go to the shop dial wait for 10 minutes and explain again to another person.
Customer center guy reads what is in the computer to the shop person. Reliance digital wants to prove he is correct. Call center then realises other state sim cannot be activated.
Call center tells me that shop is correct! My time wasted, problem unresolved & that much for the knowledge level & attitude of jio customer center!
I then check their webpage for the jio local office in chennai. The greames road prestge building is tn state main office. The phone [protected] pops up. I call. They say wrong number - not jio! If a service provider can have a wrong phone number how else can his service be!
I reach office only to be told sim from karnatak needed. Thankfully, he has and he gives me one karnatak sim, story doesnt end.
Asks me to visit another office in t nagar to activate. Tells aadhar no needed, i go to t nagar - a board - no parking for jio customers welcomes me!
When i meet, another high profile jio employee, he welcomes me with "where is your photo? ' that is rules if you want it activated" he says. I wasnt prepared i say. I tell him click one - after all i am there! No he says those are rules. I ask him where is it present. He doesnt know where a customer can see - but that is his rules!
I have to like sherlock holmes reach them.
My treasure hunt is on!
I am waiting for activation still!