Reliance Jio Infocomm — making customers feel by saying unlimited calls on 399 rs plan

Reliance jio infocomm — making customer fool by saying unlimited calls.
I am using my reliance jio mobile number [protected] and recharged with rs. 399 on 31st july 2019 which has validity till 23rd oct 2019 but from yesterday evening my outgoing calls has been barred.

Point 1: for your kind information my jio number is being only used for my personal communication with my family. So on what basis you have considered and what are the parameters which proves that my jio number is misused/ fraudulent use/ unauthorized telemarketing and commercial use.

Point2: rs 399 plan validly is not expired yet and the plan itself says free voice calling/unlimited calling which means there is no bar/limitation on call duration. So why you have not mentioned this tnc applicable for voice call limitation when we do recharge.

Poin3: customer care & senior executive said to recharge with 149 to continue the service as there is no other option to turn on my outgoing calls. So to turn on my outgoing calls, but what about the existing 399 plan? And why rs 149 recharge needed if my validity is not expired? What about next month once 149 validity expires?

Pont4: i re - called to jio care but there was no positive response, in spite of solving the problem or escalating the issue she said only way to turn on outgoing is recharge with 149.

Point5: i went through your tnc and it says
 voice is truly free – no charge towards voice or the data used to make 4g voice calls.
 this plan is intended only for personal use of included services. (* my number is in personal use only*)
 rjil reserves the right to discontinue the free voice benefits offered as part of this plan in case of misuse/ fraudulent use/ unauthorized telemarketing and commercial use (*prove that my number has been misuseed/fraudelent use/unothorized telemarketing and commercial use*)

Pont6: nowhere in your tnc is written that there is certain parameter/limitation for voice calls. If there are some limitations then inform the customer upfront why it’s hidden from customers? And you are offering and marketing by promising that unlimited calls?

It’s a polite request to solve my problem or communicate properly what you actually offers.
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Reliance Jio Infocomm customer support has been notified about the posted complaint.
Aug 23, 2019
Updated by KeshavG37481745
@Reliancejio Reliance Jio Infocomm — making customer fool by saying unlimited calls.
I am using my reliance jio mobile number [protected] and recharged with rs. 399 on 31st july 2019 which has validity till 23rd oct 2019 but from yesterday evening my outgoing calls has been barred.

Point 1: for your kind information my jio number is being only used for my personal communication with my family. So on what basis you have considered and what are the parameters which proves that my jio number is misused/ fraudulent use/ unauthorized telemarketing and commercial use.

Point2: rs 399 plan validly is not expired yet and the plan itself says free voice calling/unlimited calling which means there is no bar/limitation on call duration. So why you have not mentioned this tnc applicable for voice call limitation when we do recharge.

Poin3: customer care & senior executive said to recharge with 149 to continue the service as there is no other option to turn on my outgoing calls. So to turn on my outgoing calls, but what about the existing 399 plan? And why rs 149 recharge needed if my validity is not expired? What about next month once 149 validity expires?

Pont4: i re- called to jio care but there was no positive response, in spite of solving the problem or escalating the issue she said only way to turn on outgoing is recharge with 149.

Point5: i went through your tnc and it says
 voice is truly free – no charge towards voice or the data used to make 4g voice calls.
 this plan is intended only for personal use of included services. (* my number is in personal use only*)
 rjil reserves the right to discontinue the free voice benefits offered as part of this plan in case of misuse/ fraudulent use/ unauthorized telemarketing and commercial use (*prove that my number has been misuseed/fraudelent use/unothorized telemarketing and commercial use*)

Pont6: nowhere in your tnc is written that there is certain parameter/limitation for voice calls. If there are some limitations then inform the customer upfront why it’s hidden from customers? And you are offering and marketing by promising that unlimited calls?

It’s a polite request to solve my problem or communicate properly what you actually offers.
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