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Reliance Jio Infocomm

Reliance Jio Infocomm — money deducted from account but not recharged yet

I have recharged my jio number with an amount of rs 349. The amount is debited from my account as soon as i pressed the process button. But the recharge was not done yet. When i tried to contact with the customer service they are not convening how i will get my money back. It's already 4hours still they have not responded to my complaint.
So i kindly request you to please look after this matter and refund me my money as soon as possible.
Thank you
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I have recharged my no. With rs 399 .Rs 399 debited my account but do not done my reacharge .What reason that my recharge not complete. Please recharge my mobile number [protected]
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    Reliance Jio Infocomm Phone
    +91 96 8555 5532
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    Jio Office, 33, Manak Chowk Main Rd, Manak Chowk, Ratlam, Madhya Pradesh, India - 457001
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