Address: | 743123 | Website: | www.reliancejio.co. |
Sir,
This is to inform you that though after recharge, my out going call is banned/ stopped and it is saying that you have no sufficient balance in your account for out going call for advance call forwarding press 1,
Pl. Enquire, the letter below is self explainatory
Payment confirmation
Your request for recharge has been submitted successfully.
Your payment using
Debit card
For transaction id
Jhmp[protected]
Has been taken on
18/07/2017, 07:57:02.
We are processing the same and you will be notified soon.
Plan name
Benefits
Total*
Jddd 399
Benefits of 399 plan free voice, unlimited data (Post 1gb high speed data per day, speed will throttle to 128kbps), 100sms/day & complimentary subscription to jio apps. Validity: 28+28+28days
` 399
Qty : 1
Reference number :
Br000089wug8
Jio number :
[protected] Was this information helpful? |
Dear Customer,
Thank you for contacting Jio.
We understand that you are unable to view the recharge on MyJio app.
If you have an existing plan active on your account, then any recharge done is queued. The queued recharge will get activated only after the current plan expires. In this case, the queued recharge can be checked on your account statement under ‘Upcoming plan’ section. Account statement can be downloaded from MyJio app.
If the recharge is not visible under MyJio home screen as well as in the account statement, we request you to check your bank account / eWallet for refund status as refund is initiated for most of the failed recharge cases. You may also contact your bank/eWallet for checking the refund status. In case the money isn’t refunded, please reply to this email with the following details:
Payment Transaction /Reference ID (Usually starts with ‘BR’):
Recharge Amount:
Date & Time of Recharge:
Recharge done through (Jio.com, MyJio, JioMoney, etc.):
Payment Mode (Example: JioMoney/Credit Card/Debit Card/ Net Banking):
Name of the Bank (Example; HDFC, SBI):
If you need further help/support, you can call us on 199 from your Jio number or[protected] from any other number (toll free) or write to [protected]@jio.com
Thank you,
Team Jio.