Reliance Jio Infocomm — non activation of sim recharge despite payment made on[protected]

Address:

Kolkata, West Bengal, 700048

I have made a payment of rs 399/ through my debit card on[protected] but i am shocked to find that my recharge has not been activated yet. The error was just detected by me yesterday only since the sim is being used in my ipad & it runs on wifi also. To be fully sure i got my bank passbook updated to find a sum of rs 399/ has been transferred in reliance jio account on[protected] & a transaction confirmation too came from reliance jio indicating transection id as - bv00000nkvzm at 7.15 pm on[protected]. I sincerely trust my grievance will be redressed immediately.