Reliance Jio Infocomm — Not issuing new jio sim on coupon code showing redeemed

Address:

781005

My name is Sudiptam Das and my Contact no is[protected]..
i also have an alternate number that is[protected]..
i am from guwahati assam..

i would like to inform you that inspite of calling customer care many times and visiting one reliance digital store near my area and telling them about this issue of my coupon code showing redeemed status even though i havent taken any sim on this code till today..they are not ready to issue me a new sim..

also they are telling me that a new 15 digit coupon code series has been generated in market and all those who are getting old 11 digit coupon code on their phones after downloading the my jio app they are not issuing new jio sims to them..
plus in my case there is also the redeemed code showing so they cant issue new sim to me..

so kindly please help me as Its almost impossible on my part as nobody is willing to accept my situation and issue me a sim card for this coupon code which is registered with the ime1 number of my smartphone..

i m providing you with my coupon code and mobile ime1 number...

BARCODE IS [protected]
IME1 no is [protected]..

i also showed them a screenshot of my coupon code which shows redeemed but just below that its showing your sim is will be activated soon which is proof that i havent got any jio sim on my handset on this coupon code..

i am also providing you the details of the reliance digital store in my area which is not issuing me new sim for my coupon code with redeemed logo..

Store Details :

Store Name : RELIANCE DIGITAL
Location : Central Mall, 2nd floor, Sree Nagar, Christian Basti
City : Guwahati,
State : Assam
Pin Code : 781005

Phone no Of the store :[protected]

Name of the concern
store person / Retailer : Chiranjeet Sharma

i have generated the coupon code by downloading my jio app from google play store using my first contact no
that is[protected].

please kindly help me with this issue.. i have been facing a lot of problem in geting a new jio sim card..

also please kindly inform me if i have to do anything else to claim for the new jio sim..

thank you...