Reliance Jio Infocomm — offer of 9999 for google pixel 2 xl phone

Address:	Krishna, Andhra Pradesh, 520010
Website:	Jio

My number is [protected], & i migrated to jio pre paid, after 15 yrs with airtel - i bought a google pixel 2xl phone from himayatnagar, hyderabad store on 15th, nov 2017, using a hdfc credit card, and was promised that when my jio plan for 999, ends on 17th, jan 2018, this 9999 offer would be automatically activated - now knowing reliance telecom since it's inception, i have been chasing reliance digital store, 198 for the last 8 days, but they are least bothered - today i spoke for 40 mts twice on 198, but no solution - i feel cheated, let down by reliance jio - they say the leapord can't change it's spots, and i say reliance can never win the trust of customer - my phone has no outgoing facility for a second day, but is there one person in jio, who bothers about customer service?