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Reliance Jio Infocomm — poor network at delhi-110086

Dear sir,

I have applied all terms as you mentioned below but the signal is still very poor.

Please do the needful urgently...

[protected]
— original message —
From: "ram raj"
To: [protected]@jio.com
Sent: thursday, february 15, 2018 2:05:48 pm
Subject: re: poor signal at kirari suleman nagar, delhi [#15008196]

Please try this no. [protected]

— original message —
From: "jio care"
To: "ram raj"
Sent: thursday, february 15, 2018 1:02:10 pm
Subject: re: poor signal at kirari suleman nagar, delhi [#15008196]

Dear ram,

I am sorry that you are experiencing network issues.

I tried calling on your alternate number [protected] but the call was busy.

Please try the troubleshooting steps mentioned below to try and fix the issue:

1. Ensure that jio sim is in sim slot 1
2. Ensure that the network mode is lte/gsm/wcdma
3. Airplane/flight mode is off
4. Data routing is done through jio sim
5. Voice service is routed through jio sim
6. Data roaming is switched on

Also ensure that your handset is updated with the latest software version.

Once these settings are intact, you will be able see jio network on your handset and you will be able to make calls seamlessly.

If the issue persists, please help me with the details mentioned below:

1. Numbers you tried calling (Mention 2)
2. Issue date (Not older than 3 days)
3. Issue time (Hh:mm - am/pm)
4. Which handset are you using?
5. Exact address where you are facing this issue (With landmark and pin code)
6. Alternate number to contact you
7. Error message you see on your home screen

For more information, write to us at [protected]@jio.com

Thank you,
Kalpesh rajdeo
Team jio

Empower yourself with our 'how to videos'. Simple solutions! To know more, android users click here ; computer users here.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: ram. [protected]@irctc.com
Date: 02/13/2018 09:55 am
To: [protected]@jio.com
Subject: poor signal at kirari suleman nagar, delhi

Sir,

I have 02 requirement regarding jio:-

I am use of jio sim and i have atleast 04 jio sim and my residential address is d-80, gali no.4, stya enclave, kirari suleman nagar, delhi-110086 (Near jagriti public school).

1.in this area there are very poor jio network in-house. So it is requested please resolve network issue as soon as possible.
2. I have prebooked jio phone on 24/8/2017, but still date i have not purchased it. Now i want to redeem my jio prebooked amount by purchasing jio phone. My booking no. Is [protected].

The following nos, i have:-
[protected]
[protected]
[protected]



Thanks & regards

 ram raj

Asst./admin. (O/a)
Irctc/corporate office
New delhi
Mob.:[protected]



Thanks & regards

 ram raj

Asst./admin. (O/a)
Irctc/corporate office
New delhi
Mob.:[protected]



Thanks & regards

 ram raj

Asst./admin. (O/a)
Irctc/corporate office
New delhi
Mob.:[protected]

Complaint Status


[Mar 05, 2018] Reliance Jio Infocomm customer support has been notified about the posted complaint.
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Jio is offering unlimited calls and 1GB data for 28 days @49 rupees for jio non-prime customers, where as for prime customers the price is 149 for 28 days. so then what is the use for jio prime customers. I want you to offer both plans for jio prime customers.
Why Deactivate my outgoing call and any information not given to me before deactivate my outgoing call
Sir/Madam
My jio sim some time's Outgoing calls and outgoing message not responding my jio number. Mobile data only using. Some time's calls and message only responding mobile data not responding. Please accept my compliant.

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