Reliance Jio Infocomm — recharge amount has not been received. | |||||
Sir, Today (20.07.2017) i have recharged my reliance jio no. [protected] with worth rs. 399/-. But i have neither received any message nor the said amount credited in my jio mob no. [protected]. It, is therefore, requested that the said amount may kindly be credited to my jio mob no. [protected]. The details are as under: Jio no. [protected] Date of recharge: 20.07.2017 Amount of recharge : rs. 399/= Reference no.: reliance jio txn# ju[protected] Thanks. Was this information helpful? | |||||
|
Reliance Jio Infocomm customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Sir...Main chattisgarh say bol raga ho mujhe Jio ka tower lagwana hai sir...Main chattisgarh zilla balod say bol raha ho...Air mera village ka nam Dallirajhara hai plezz [protected] par contact kijye call back kijye plezz help kijye sir...
Reply
You are not proving net speed as you earlier committed. i was not able to open browser yesterday . i want to change service. is i can use sim in this device.
my alternative no- [protected]
my alternative no- [protected]
You may find it helpful. After contacting Jio, they did reply Me this:
Dear Customer,
Thank you for contacting Jio.
We understand that you are unable to view the recharge on MyJio app.
If you have an existing plan active on your account, then any recharge done is queued. The queued recharge will get activated only after the current plan expires. In this case, the queued recharge can be checked on your account statement under ‘Upcoming plan’ section. Account statement can be downloaded from MyJio app.
If the recharge is not visible under MyJio home screen as well as in the account statement, we request you to check your bank account / eWallet for refund status as refund is initiated for most of the failed recharge cases. You may also contact your bank/eWallet for checking the refund status. In case the money isn’t refunded, please reply to this email with the following details:
Payment Transaction /Reference ID (Usually starts with ‘BR’):
Recharge Amount:
Date & Time of Recharge:
Recharge done through (Jio.com, MyJio, JioMoney, etc.):
Payment Mode (Example: JioMoney/Credit Card/Debit Card/ Net Banking):
Name of the Bank (Example; HDFC, SBI):
If you need further help/support, you can call us on 199 from your Jio number or[protected] from any other number (toll free) or write to [protected]@jio.com
Thank you,
Team Jio.
Dear Customer,
Thank you for contacting Jio.
We understand that you are unable to view the recharge on MyJio app.
If you have an existing plan active on your account, then any recharge done is queued. The queued recharge will get activated only after the current plan expires. In this case, the queued recharge can be checked on your account statement under ‘Upcoming plan’ section. Account statement can be downloaded from MyJio app.
If the recharge is not visible under MyJio home screen as well as in the account statement, we request you to check your bank account / eWallet for refund status as refund is initiated for most of the failed recharge cases. You may also contact your bank/eWallet for checking the refund status. In case the money isn’t refunded, please reply to this email with the following details:
Payment Transaction /Reference ID (Usually starts with ‘BR’):
Recharge Amount:
Date & Time of Recharge:
Recharge done through (Jio.com, MyJio, JioMoney, etc.):
Payment Mode (Example: JioMoney/Credit Card/Debit Card/ Net Banking):
Name of the Bank (Example; HDFC, SBI):
If you need further help/support, you can call us on 199 from your Jio number or[protected] from any other number (toll free) or write to [protected]@jio.com
Thank you,
Team Jio.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
6%
Complaints
6544
Pending
0
Resolved
365
+91 96 8555 5532
Jio Office, 33, Manak Chowk Main Rd, Manak Chowk, Ratlam, Madhya Pradesh, India - 457001