Reliance Jio Infocomm — recharge is failed but money is deducted from bank account

Website:

www.jio.com

Dear sir/ madam,
I prajakta recharged jio with rs. 349 plan on 16/01/2018 but recharge is failed and money is deducted from account.
I have recharged with rs. 349 plan in which voucher of rs. 50 is applied and rs. 299 is deducted from bank account.
I have made transaction using debit + pin mode. Also i called jio customer care 2 times but they are saying that contact to bank and get transaction id. So i called to bank customer care and they are saying that there is no transaction id for such transactions. So i have attached payment proof.
Please consider my problem as early as possible...