[Resolved]  Reliance Jio Infocomm — sim replacement

Address:

560001

My phone was robbed on 7th of august'2018, along with of course sim. I have been to reliance digital on this many times with the scenarios mention below:

Reliance digital, address: salarpuria emporium, next to new horizon school, 100 feet rd, indiranagar, bengaluru, karnataka 560038

First visit: 09th august'2018 jio person service: he said i will get otp in alternate number, by than i didn't had mobile also and no access to e-mail. (Excuse)

Second visit: 11th august'2018 jio person service: when provided otp (Sir our server is down and your aadhar is not linked, shocked to hear that when i opted jio sim they took application only those who had the aadhar, now surprisingly it was not updated in the system not my fault).

Reliance digital address: no. 74, ground floor, prestige feroz building, cunnigham road, bengaluru, karnataka 560052

Third visit: 12august’2018 (Updated with aadhar) jio person said it will take 48 hours for update in the system. I will get confirmation message on alternate number and can come down again for duplicate sim.

Fourth visit: 15 august’2018, luckily got the message and opted sim by giving aadhar xerox copy and passport size photo, as my finger were dry and rough kyc was not taking.

Fifth visit: 03 september’2018, no update on arrival they informed form was returned back on 28 august’2018 from jio service center (Chamrajpet bangalore) and sim was not activated again was not happy with the service as they had not mentioned the reason omg this much effort for no reasonl jio person said to reach to service center and have check.

Sixth visit: 06 september’2018 jio service center (Koramangala bangalore) reached spot by 2:00 pm and the security person said they are in lunch time and i can come down after half an hour, time passed and at 3:00 pm meet with service center person explained the entire thing and without any resolution he asked me to meet in back end team as he can’t help me out. Security person took my jio number and discussed with the back end person (Bhanu) and he advised me to take sim again without even meeting me.

Reliance digital store address: no. 8, btm 2nd stage, 1st phase rashtrakavi, kuvempu nagar, bengaluru, karnataka 560076

Seventh visit: 06 september’2018, they doesn’t have a printer here, and i have to spent more than an hour from the location point to get a copy of aadhar. This is one of my worst day experiencing in opting for a duplicate sim.

Overall i communicated this in customer care team while checking for the activation and still clueless when it will be done.

Note: i have been following with them through all their customer interaction channels, but still no help.