Reliance Jio Infocomm — speed issue

Address:	Bangalore, Karnataka, 560037
Website:	Jio Internet service issue

I have internet speed issue at my address from 6 months.
I called customer care and they told issue is their at address and will be fixed by 180days (6 months).
My question why i need to recharge without internet... Its absolutely 0kbs
And calls will not connect to bsnl numbers

And agent behaviour was rubbish on call because she was told that issue is from company side and still she was argued nd told i need to use for recharge for calls nd sms untill the issue is resolved... (It doesn't make sense) suggestion by agent!!!