Reliance Jio Infocomm — unusual balance deduction and make outgoing call barred

Address:

Jaipur, Rajasthan

My jio num is [protected], i have made recharge for year but my outgoing call has barred after 3 month . Plan was monthly renewal basics . And now company ask me to do recharge again . I have lost my 9 month recharge amount and company say me only one line " i have only this information " we cant help . we are request please help me to resolve my problem
please contact [protected]