Reliance Jio — regarding coupon redemption

Address:	784001
Website:	My JIO App

Dear sir/madam,

With due respect i would like to inform you that i have recharged my jio number 9619073* with the amount of rs.1299 today. The locking period of this recharge voucher is 336 days from the date of recharge. Now my current plan is rs1299- 12m -24gb.
In my jio app i do have some vouchers available in my account where prompt gb rs.0 is available where 1.5gb/day add-on expiry (I[censored]nredeemed) : 3 months from date of credit.
While trying to redeem is am getting error: "this jio number does not have valid plan to recharge the selected vouchers".

While talking to customer care ms/mr. Nayan it cannot be redeemed and there is no such terms & comditions mentioned in my jio app. Screen shots attached for your kind information.
Please help us in this regard.

Regards,
Piku adhikari
Assam.