Verified Support
Sep 10, 2018
Reliance Life Insurance Customer Care's response Dear Nikhil, our representatives tried reaching you, but couldn't get through at the mentioned number. Please provide us your alternate contact details. Our team will be glad to assist you.
Regards,
Reliance Nippon Life Insurance Team
Sep 11, 2018
Updated by Nikhil Konda My mobile number:[protected]
Sep 11, 2018
Updated by Nikhil Konda I received reply email from one of
reliance customer and they mentioned as follows:
Farheen Flavian Negril/RLI/Customer care <Farheen.[protected]@relianceada.com>
to me
Dear Mrs. B Umadevi,
We refer to your communication and your concern regarding
Reliance Fixed Savings Plan policy number 52287911 of Late Mr. K Nagaraju.
Please accept our heartfelt condolences for the loss of your family member.
The payment of your premium must be continued till the end of your premium paying term to ensure continued coverage and benefits.
With reference to your concern raised, we would like to draw your attention to the terms and conditions of your plan as mentioned below.
The policy will acquire a surrender value provided the premiums have been paid in full for at least for at least two consecutive years. The policy will be terminated once it is surrendered. The surrender value will depend on the year of surrender, the policy term and premium paying term chosen.
The revival period is a period of 2 years from the due date of the first unpaid Regular Premium but before the date of maturity of the Base Plan.
Kindly note that since the premiums in your aforementioned policy was paid only till Feb 2016, the policy was foreclosed on Aug 23, 2018 and no surrender value is payable towards the policy.
With regards to the concern raised, we are unable to comply with your request regarding any refund towards the said policy.
For more detail information relating to product benefit and feature we request you to please refer your policy document.
If you think we have been unable to meet your expectation on the resolution that we provide, kindly address your grievance within 8 weeks from the date of the receipt of the resolution letter to rnlife.[protected]@relianceada.com. We request you to quote this reference no [protected] in all your future communication with us on this subject. If we don’t hear from you with in the stipulated timeline, we will consider the matter closed with no further action required.
If you have any queries or concerns, please give us a call on[protected] between 9.00 AM to 6.00 PM (Monday to Saturday). You can also email us at rnlife.[protected]@relianceada.com or visit your nearest branch.
Assuring your best service, always.
Warm regards,
Reliance Nippon Life Insurance
Customer Care
End of their reply email.
Myself(Nikhil) point is:
They are not even caring customers problems and concerns and they are just forcing on the point called terms and conditions.I request you people to take this issue under high priority and serve us as promised.
Sep 18, 2018
Updated by Nikhil Konda I requested them once again regarding my money
Email:
nikhil konda <[protected]@
gmail.com>
Sun, Sep 9, 1:16 PM (9 days ago)
to Farheen, rlife.[protected]@relianceada.com
Hello,
I thought you will serve better service to customers who value your company by making insurance policies.But today you once again proved that there is no difference between you and other companies.This is how you treat your valuable customers.You just want to loot people by telling terms and conditions after completing every thing.I mentioned about every scenario what are the problmes I faced to pay premium amount but still you people blame customers(us) by telling terms and conditions and you say everything is fine from your end.You dont want customers problems, you just want how to loot people irrespective of their circumstances.You dont even care present situation o[censored]s and you simply reply us a just read terms and conditions.I thought you value your customers but its completely wrong.You just want to loot people.Finally once again I am requesting you to provide our money back so that customers value your services.
I THINK 30000 RUPEES IS NOT AN EASY AMOUNT TO BE NEGELCTED FOR MIDDLE CLASS CUSTOMERS LIKE US.I THINK IT IS AN EASY AMOUNT FOR YOU PEOPLE BY MENTIONING REASONS THAT POLICY IS LAPSED, NOT ACTIVE, BUT FOR IT IS NOT AN EASY AMOUNT.
I request you to please look into this issue and serve us to get back the amount as you promised.
K.Kasiviswanath-[protected](Local Grievance officer, Hydeabad)
Veena kiran-mobile num:[protected](Zonal operations manager)
Santhosh Ranade(Head of customer care)
Ms.Kamaldeep kaur sagar(Grievance officer)
Sep 18, 2018
Updated by Nikhil Konda I once again same reply email from different
reliance life insurance representative
Reply email:
Prajakta Rajas Jathar/RLI/Customer care <Prajakta.[protected]@relianceada.com>
Tue, Sep 11, 4:53 PM (7 days ago)
to me
Dear Ms. B Umadevi,
We refer to your communication and your concern regarding
Reliance Fixed Savings Plan policy number 52287911 of Late Mr. K Nagaraju.
Please accept our heartfelt condolences for the loss of your family member.
The payment of your premium must be continued till the end of your premium paying term to ensure continued coverage and benefits.
With reference to your concern raised, we would like to draw your attention to the terms and conditions of your plan as mentioned below.
The policy will acquire a surrender value provided the premiums have been paid in full for at least for at least two consecutive years. The policy will be terminated once it is surrendered. The surrender value will depend on the year of surrender, the policy term and premium paying term chosen.
The revival period is a period of 2 years from the due date of the first unpaid Regular Premium but before the date of maturity of the Base Plan.
Kindly note that since the premiums in your aforementioned policy was paid only till Feb 2016, the policy was foreclosed on Aug 23, 2018 and no surrender value is payable towards the policy.
With regards to the concern raised, we are unable to comply with your request regarding any refund towards the said policy.
For more detail information relating to product benefit and feature we request you to please refer your policy document.
If you think we have been unable to meet your expectation on the resolution that we provide, kindly address your grievance within 8 weeks from the date of the receipt of the resolution letter to rnlife.[protected]@relianceada.com. We request you to quote this reference no [protected] in all your future communication with us on this subject. If we don’t hear from you with in the stipulated timeline, we will consider the matter closed with no further action required.
If you have any queries or concerns, please give us a call on[protected] between 9.00 AM to 6.00 PM (Monday to Saturday). You can also email us at rnlife.[protected]@relianceada.com or visit your nearest branch.
Assuring your best service, always.
Warm regards,
Reliance Nippon Life Insurance
Customer Care
We are always here for you. You just have to call us by another name.
We are now
Reliance Nippon Life Insurance Company Limited.
Reliance Nippon Life Insurance Company Limited. (Formerly known as
Reliance Life Insurance Company Limited)
IRDAI Registration No: 121.
Corporate Office:
Reliance Nippon Life Insurance Company Limited,
Reliance Centre, Off Western Express Highway, Santacruz East, Mumbai 400 055
CIN: U66010MH2001PLC167089
Myself(Nikhil Konda) Conclusion:
They are sending same reply email from different representatives.They are not even caring customers information and they just neglect customers values and their concerns.Companies like
Reliance life insurance making fraud to customers and they are cheating customers money in the name of terms and conditions.I believe that there is justice in India, if people are in trouble or when they got cheated. I sincerely request justice from Consumer forum to get my valuable money back.
Regards,
Reliance Nippon Life Insurance Team