[Resolved]  Reliance Life Insurance — mis sell of policy by agent

Address:

Ranchi, Jharkhand, 834008

Forwarded message —
From: amitva sharma/rli/customer care
To: anandkumar roy
Sent: friday, september 7, 2018, 12:51:04 pm gmt+5:30
Subject: fw: refund of premium amount in fraudulently sold policis

Dear mr. Anand kumar roy,

Thank you for being a part of the reliance nippon life family.

We wish to inform you that your policy document and duly signed proposal form have been dispatched to your mailing address as per the following details:

Policy number

Dispatch date

Courier name

Pod number

50565196

Dec 08, 2012

Speed post - bhubaneshwar

Eo[protected]in

50565171

Dec 08, 2012

Speed post - bhubaneshwar

Eo[protected]in

We also assure you that we have thoroughly inspected the proposal form duly signed by you, used for the issuance of your policy, and have found no signs of tampering.

We received your first request for cancellation on aug 31, 2018 which is beyond the freelook period of 15 days from the receipt of your policy document. Therefore, we cannot comply with your request for cancellation of the policy.

Given the above facts, this case cannot be treated as a mis-selling complaint.

If you think we have been unable to meet your expectation on the resolution that we provide, kindly address your grievance within 8 weeks from the date of the receipt of the resolution letter to rnlife. [protected]@relianceada.com. We request you to quote this reference no [protected] in all your future communication with us on this subject. If we don’t hear from you with in the stipulated timeline, we will consider the complaint closed with no further action required.

In case you do not agree with the facts stated by us or want us to reconsider our decision, please enclose relevant evidence and write to:

Grievance redressal officer mr. Ashish sarma at rnlife. [protected]@relianceada.com or
Send a letter addressed to grievance redressal officer, reliance nippon life insurance co ltd, 5th floor, reliance centre, off western express highway, santacruz east, mumbai 400055


At reliance nippon life, our endeavor is to protect you and your family. Rules and regulations aside, we believe that cancelling your policy now would not be in your best interest. We urge you to remain invested in securing your family’s future.

If your issue remains unresolved, you may approach the insurance ombudsman, in terms of rule 12 & 13 of the redressal of public grievance rules, 1998. Please visit www.reliancenipponlife.com for contact details of the ombudsman.

If you have any queries or concerns, please give us a call on[protected] between 9.00 am to 6.00 pm (Monday to saturday). You can also email us at rnlife. [protected]@relianceada.com or visit your nearest branch.

Assuring your best service, always.

Warm regards,

Reliance nippon life insurance

Customer care

We are always here for you. You just have to call us by another name.

We are now reliance nippon life insurance company limited.

Reliance nippon life insurance company limited. (Formerly known as reliance life insurance company limited)

Irdai registration no: 121.

Corporate office: reliance nippon life insurance company limited, reliance centre, off western express highway, santacruz east, mumbai 400 055

Cin: u66010mh2001plc167089

— forwarded by rnlife headcustomercare/services/rlic/relianceada on 09/06/2018 11:57 am —

From:

Anandkumar roy

To:

"rnlife. [protected]@relianceada.com"

Date:

09/06/2018 10:17 am

Subject:

Fw: refund of premium amount in fraudulently sold policis

Dear sir,

As advised by your representative in trailing mail, this is to forward our grievance, highlighted green, for your kind perusal and favorable action please.

Rgds

— forwarded message —

From: anandkumar roy

To: rnlife. [protected]@relianceada.com

Sent: tuesday, september 4, 2018, 12:12:56 pm gmt+5:30

Subject: refund of premium amount in fraudulently sold policis

Dear sir,

This is in reference to the email from rnil appended below:

Forwarded message —

From: akshata tukaram ghadi

To: [protected]@yahoo.com

Sent: monday, september 3, 2018, 5:23:21 pm gmt+5:30

Subject: policy no.50565196 and 50565171

Dear mr. Anand kumar roy,

Thank you for being a part of the reliance nippon life family.

We refer to the concerns raised by you in your email dated aug 31, 2018.

We wish to inform you that your policy document and duly signed proposal form have been dispatched to your mailing address as per the following details:

Policy number

Dispatch date

Courier name

Pod number

50565196

Dec 08, 2012

Speed post - bhubaneshwar

Eo[protected]in

50565171

Dec 08, 2012

Speed post - bhubaneshwar

Eo[protected]in

We also assure you that we have thoroughly inspected the proposal form duly signed by you, used for the issuance of your policy, and have found no signs of tampering.

We received your first request for cancellation on aug 31, 2018 which is beyond the freelook period of 15 days from the receipt of your policy document. Therefore, further to our telephonic conversation we cannot comply with your request for cancellation of the policy.

Given the above facts, this case cannot be treated as a mis-selling complaint.

If you think we have been unable to meet your expectation on the resolution that we provide, kindly address your grievance within 8 weeks from the date of the receipt of the resolution letter to rnlife. [protected]@relianceada.com. We request you to quote this reference no [protected] in all your future communication with us on this subject. If we don’t hear from you with in the stipulated timeline, we will consider the complaint closed with no further action required.

In case you do not agree with the facts stated by us or want us to reconsider our decision, please enclose relevant evidence and write to:

Grievance redressal officer mr. Ashish sarma at rnlife. [protected]@relianceada.com or

Send a letter addressed to grievance redressal officer, reliance nippon life insurance co ltd, 5th floor, reliance centre, off western express highway, santacruz east, mumbai 400055

At reliance nippon life, our endeavor is to protect you and your family. Rules and regulations aside, we believe that cancelling your policy now would not be in your best interest. We urge you to remain invested in securing your family’s future.

If your issue remains unresolved, you may approach the insurance ombudsman, in terms of rule 12 & 13 of the redressal of public grievance rules, 1998. Please visit www.reliancenipponlife.com for contact details of the ombudsman.

If you have any queries or concerns, please give us a call on[protected] between 9.00 am to 6.00 pm (Monday to saturday). You can also email us at rnlife. [protected]@relianceada.com or visit your nearest branch.

Assuring your best service, always.

Warm regards,

Reliance nippon life insurance

Customer care

With regard to the above, it is to attach the details of insurance policies we have in the name of family members including the policies done fraudulently in the name of refund of agent commission etc. At the time of cheating through issuing policies in the name of release of agent commissioned, the deposited/premium amount will be refunded after one yr with interest @18% and agent commission will be released well before that.

The detailed case is as follows:

It is to bring to your kind notice that the undersigned had superannuated in 2008 from a public sector company and had invested the terminal benefits in different policies through insurance agent mrs. Pinku thakur, code 20430217 in reliance life. The following officials of insurance companies informed that the agents had put such a code in policies applications which signifies that they are my relatives and they are authorized to divert from 20-40% of policy benefits in their account. We were quite unaware of this. This is to mention that the agent is in no way related to me except agent-customer relation.

I am having main policy nos.15267527/30.9.2009, 15267671/30.9.2009, 18754736/28.4.2011, 18754590 /23.3.2011 for self & wife (Narmada roy) and 18344638/31.12.2010 of my son pankaj kumar roy in reliance life insurance.

In the month of nov’13, i got a call from mr. Rohan kapoor, mob no.[protected], landline no.[protected]/[protected] from delhi head office of reliance life that about rs. 2.5 lakhs has been diverted from my above mentioned policy nos. To agent account towards their commission and i have to follow same procedure, as has been done in case of iciciprulife & birlasunlife (He informed that this information he got from net and they are also trying to help their customer for image building of our company), for release of commission amount. Accordingly, 4 nos. Were executed (Details in attached list of policies. It is also to mention that the agent had advised for not mentioning the exact reason for purchasing these policies ie for release of agent commission, during telephonic verification by co.

During discussion on 24.4.13, mr. Rohan informed & sent the transferring code and mention that confirmation calls will be received within 15 days and thereafter fund transfer letter will be sent within two weeks.

During discussion on 10.5.13, mr. Rohan informed that some problem is being raised by agent department due to which irda is not processing the case further.

After the above discussion, neither mr. Rohan is responding on phone nor sent any communication.

I have been pursuing my case regarding refund of premium amount or converting it to one time deposit with rnil directly and through irda since june 2013 but being regretted only quoting terms of policy but they never treated it as a case of fraud and cheating to a senior citizen of india.

On the advice of some insurance expert, i have made fresh request on 31/8/18. While regretting to my request vide your co's above mail, contact details of complaint redressal officer and others has been provided first time now during our communications on the issue for last 5 yrs.

It may kindly be seen from the list of policies attached, bsli had converted two bsli vision policies of amount rs. 1.0 lakh and 2.50 lakhs into 2 nos. One time deposit rainbow plan of equal amounts.

In view of the above, i would like to submit the following for kind consideration and favorable action:

I) being retired person, i had to break my fd & other savings to execute new policies and under deep financial crisis and life & death situation arose.

Ii) if refund of premium amount is not possible, it may be converted into one time deposit with minimum lock in period.

It is earnestly requested to kindly look into/intervene in the matter for favorable resolution and enable us to manage bread & butter till rest of life.

Thanking you sir,

Rgds, - insurance policies. Xlsx