Reliance Market — worst experience ever!!!!

Address:

Nizamabad, Andhra Pradesh, 503001

On 8th of september 2018, i visited reliance market located in vinayak nagar, nizamabad, telangana. My tax invoice is [protected]. I got my stuff in a cart and proceeded towards the billing counter approximately at 5 pm. A person named ashok sagar (As said by the person named shiva at my billing counter) shouted at me to move my cart to other billing station as the crowd is little less over there. I ageed and was moving my cart which was fully loaded and heavy, apparently he was rushing me saying “can’t you walk any faster?” i proceeded to the counter he showed me to. There was some problem with the billing counter and it took 20 more minutes of waiting, there was no hope of the machine running! So we went back to the previous line we stood in to find it crowded with 10 more people.
Whose fault is it now? When i ask about it the staff behaved rude!! Worst experience ever at the place. No one to take care of the issue, no one takes any kind of responsibility. Is it how we get treated for paying?!
There were barely two or three staff members for whole lot of people waiting in line for long hours! When i asked about the manager there was no person willing to tell their names or where the manager is! This is not my first bad experience here, the staff always misbehaves and are very rude. I am not going there to get should at, this can’t be ignored. Necessary actions are to be taken and i am expecting an apology. If not i am going to take this to appropriate courts.